RocwooD Global Ltd (“RocwooD”, “we”, “us”, or “our) is a company registered in England and Wales (Company No. 09393138)
Registered Office: RocwooD House, Lightwood Green Industrial Estate, Overton, Wrexham, LL13 0HU.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, RocwooD Global Ltd is the Data Controller responsible for your personal data.
If you have any questions regarding this Privacy Policy, please contact
Email: policies@rocwood.co.uk
RocwooD Global Ltd is not legally required to appoint a Data Protection Officer under Article 37 UK GDPR. However, we have appointed an internal data protection lead responsible for overseeing data protection compliance within the organisation.
We may collect and process the following categories of personal data:
Identity and Contact Data
Full name
Billing and delivery address
Email address
Telephone number
Transaction Data
Order details
Products purchased
Payment confirmation
Refund and return history
Technical Data
IP address
Browser type and version
Device information
Operating system
Time zone setting
Usage Data
Pages viewed
Time spent on website
Navigation paths
Interaction with marketing emails
Marketing & Communications Data
Your communication preferences
Consent records
Review invitations
Account data
Username
Encrypted password
Saved preferences
We do not intentionally collect or process special category data (such as health information, biometric data, racial or ethnic origin, political opinions, religious beliefs, or criminal offence data).
We collect personal data:
When you place an order
When you create an account
When you contact customer services
When you leave a review
When you subscribe to marketing preferences
Through cookies and tracking technologies (see our cookie policy: RocwooD Cookie Policy)
From third-party platforms (e.g. Amazon, eBay, payment providers) where you purchase our products
We process your personal data under the following lawful bases:
Contractual Necessity:
To:
Process and fulfil orders
Deliver goods
Manage returns and refunds
Provide customer support
Legal Obligation
To:
Comply with tax and accounting regulations
Prevent fraud
Meet consumer protection regulations
Legitimate Interests
To:
Improve our website and services
Prevent fraud and ensure website security
Manage business operations
Respond to enquiries
We ensure legitimate interests are balanced against your rights.
Consent
For:
Marketing communications
Non-essential cookies
Review notifications
You may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Where we require personal data to fulfil a contract or comply with a legal obligation, failure to provide such data may result in us being unable to process your order or provide our services.
We use secure third-party payment providers such as:
Stripe
PayPal
Klarna
Card payment processors
We do not store full card details.
Payment providers act as independent data controllers and process data in accordance with their own privacy policies.
Our website and products are intended for individuals aged 18 and over.
We do not knowingly enter into contracts with individuals under the age of 18.
By placing an order on our website, you confirm that:
We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verified parental consent, we will take appropriate steps to delete that information.
If you believe we may have collected personal data from a minor, please contact us at policies@rocwood.co.uk.
If you opt in at checkout to receive a review request, we may share your name, email address and order details with our review partner (CusRev) solely to send you a single review invitation email.
This processing is based on your consent, which you may withdraw at any time.
We use cookies in accordance with our cookie policy.
RocwooD Cookie Policy
Cookies may process:
IP address
Device identifiers
Browsing behaviour
Consent preferences
Strictly necessary cookies are processed under legitimate interests.
Analytics, marketing, and functional cookies are only set with your consent.
You may change your cookie preferences at any time using our cookie management tool.
We may share your data with:
Payment processors
Courier and delivery providers
IT and hosting providers
Review platforms
Analytics providers (e.g. Google Analytics)
Advertising partners (e.g. Google Ads, Meta, TikTok)
Accountants, auditors and professional advisers
Regulatory or law enforcement bodies (where legally required)
We only share your data necessary for the intended purpose.
For delivery purposes, we share your name, delivery address, email address and telephone number with courier providers to enable fulfilment and tracking of your order.
Some of our service providers may process data outside of the United Kingdom.
Where international transfers occur, we ensure appropriate safeguards are in place, including:
UK International Data Transfer Agreements (IDTA)
UK Addendum to Standard Contractual Clauses
Adequacy Regulations issued by the UK Government
We retain personal data only as long as necessary for:
Contractual purposes
Legal obligations
Warranty and product liability purposes
Fraud prevention
Account and marketing data is retained until you request deletion or withdraw consent.
Consent records are retained for compliance purposes.
Under UK GDPR you have the right to:
Access your personal data
Rectify inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Data portability
Withdraw consent (where applicable)
To exercise your right, contact policies@rocwood.co.uk
We may request identity verification before fulfilling your request.
We will respond to all valid data subject requests within one month of receipt. If your request is complex or numerous, we may extend this period by up to two additional months, and we will inform you accordingly. Requests are free of charge unless they are manifestly unfounded or excessive.
We do not carry out fully automated decision-making that produces legal or similarly significant effects.
We may use automated systems for fraud detection and marketing optimisation.
We implement appropriate technical and organisational measures to protect your data, including:
SSL encryption
Secure servers
Access controls
Regular security monitoring
However, no system is entirely secure, and transmission of your data is at your own risk.
In the event of a personal data breach that is likely to result in a risk to individuals’ rights and freedoms, we will notify the Information Commissioner’s Office within 72 hours where legally required and will inform affected individuals where necessary.
If you are dissatisfied with how we process your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
RocwooD Global Ltd is registered with the Information Commissioner’s Office under registration reference: ZA861111.
We would appreciate the opportunity to resolve your concerns before you approach the ICO.
Our website may contain links to third-party websites, including marketplaces and payment providers. We are not responsible for the privacy practices or content of such external websites. We encourage you to read their privacy policies before providing any personal data.
We may update this Privacy Policy from time to time to reflect legal, operational or technical changes.
The most recent version will always be published on our website.
